Offering online support to individual in confidential chat of emergency counselling service

Minna TÖRRÖNEN

The first aim of the workshop is to present recent research results for types of supportive online communication based on analysed data of 112 authentic synchronous online counselling chats between support provider and support seeker. Data stems from author’s doctoral PhD research and it has collected from Finnish Lutheran Church online counselling. The second aim of the workshop is take up the question of developing support provider’s own awareness and capacity in telephone and chat emergency service. Main methods in workshop are reflective learning discussions and experience sharing in small peer groups. Discussion and reflection questions: What kind of support is appropriate in supportive chats? How to help support seeker via written interaction? What kind of communication might help and what could be unhelpful for the support seeker?